Introduction

Broadwick Venues Limited (the Company), trading as Exhibition White City (the Venue), is committed to respecting your privacy. The purpose of this Privacy Policy is to explain how we use any personal data we collect about you, the rights you have over any personal data we hold about you, and to inform you about the policies and procedures we have in place to protect your privacy and keep your personal data secure.

This Privacy Policy applies to you, the organization you represent, or your customers if your organization is an actual or potential customer or supplier of ours (you). It also applies if you visit the Venue, purchase a ticket for one of our events or services at the Venue, or use our products or services at the Venue, whether over the phone, online, through our mobile applications, or by interacting with us on social media (our Services). This policy also applies if you supply products or services to us or enter into an agreement with us.

Who are we?

The Venue is managed and operated by the Company. The Company is owned by Broadwick Group Limited and its subsidiaries (Our Group).

Our contact details

If you have any comments or questions about this Privacy Policy or our data processing practices, please contact us at dpo@broadwick.com or send a letter to our Data Protection Officer, c/o Broadwick, 30 Water Street, Canary Wharf, London, E14 5GX.

Categories of personal data we collect and use

The categories of personal data we collect and use include:

  • Name, address, email address, telephone number, gender, date of birth, age, and/or age range.
  • Information about any device you have used to access our Services, or the websites or mobile applications of other companies in Our Group or our ticketing partners (e.g., your device’s make and model, device identifier, operating system, browser, MAC address, or IP address).
  • Information about the pages or sections you have visited on websites or mobile applications provided by us, companies in Our Group, or ticketing partners, including the pages or sections you visited, the website or mobile application you were referred from, and when you visited or used them.
  • Information about the Services we provide to you (e.g., what we have provided to you, when and where, and, if applicable, how much you paid).
  • Information about transactions you make with other companies for events and services at the Venue.
  • Bank account details and payment card information.
  • Location data (e.g., if you use Wi-Fi at the Venue or our mobile applications).
  • Your account login details, including your username and password.
  • Information you provide when you contact us by phone, email, post, or communicate with us via social media.
  • Information about your health (e.g., when buying tickets for wheelchair-accessible spaces or COVID-19 information, or when investigating an accident at the Venue).
  • CCTV images when you visit the Venue.
  • Information about electronic communications you receive from us, including whether that communication has been opened and if you have clicked on any links.
  • Answers provided in response to competitions, votes, and surveys.
  • Identity, public profile, follows, and likes from social networks.
  • Other personal data disclosed while using our Services.

Sources of personal data

We collect your personal data when you provide it to us or when you use or purchase our Services. We may also receive personal data from third parties, such as:

  • UK customers or their suppliers.
  • Ticket agents, when you purchase a ticket or other services for an event at the Venue.
  • Social media accounts, when you register for an event through platforms like Facebook (subject to your privacy settings on the social media site).
  • Other third parties with whom you have agreed to share your information with us for specific purposes, such as marketing.

We may combine personal data from different sources.

How we use your personal data

All personal data will be processed in accordance with current data protection laws and this Privacy Policy. We, or third-party data processors acting on our behalf, will process your personal data for the following purposes:

  1. As necessary to perform a contract, including processing an order, taking payment, and delivering services.
  2. As necessary to comply with legal obligations, such as responding to lawful requests from government or law enforcement.
  3. For legitimate interests, including providing and improving our Services, ensuring security, preventing fraud, managing access to specific areas, and conducting marketing and market research.
  4. Based on your consent, including sending marketing communications.
  5. Based on your explicit consent, including processing health-related data for tailored services.

We may also use aggregated data for statistical analysis and business improvements.

Sharing your personal data

We will share your personal data with other companies in Our Group and trusted data processors. We may also share your data with third parties under specific circumstances, such as in connection with a business transfer, compliance with legal obligations, or for fraud prevention.

We will not share, sell, or rent your personal data without your consent, except as outlined above.

How long do we keep your personal data?

We retain your personal data for as long as necessary to provide our Services and for up to two years after your last interaction with us, unless a longer retention period is required by law or for legitimate business purposes.

Automated decision-making and profiling

We may use automated decision-making and profiling to create marketing profiles and target communications. This processing is conducted for legitimate interests in providing tailored Services and marketing.

Your rights

You have the right to:

  • Request access to the personal data we hold about you.
  • Request corrections to inaccurate or incomplete personal data.
  • Request the deletion of your personal data.
  • Request restrictions on processing.
  • Object to the processing of your data for legitimate interests or direct marketing purposes.
  • Withdraw your consent to processing at any time.

How do we protect your personal data?

We use industry-standard technical and organizational security measures, including policies, procedures, firewalls, and encryption, to protect your personal data.

Cookies

We use cookies and web beacons to enhance website functionality, analyze traffic, target advertisements, and enable social media interactions. Third parties may also use cookies, subject to their own privacy policies.

Changes to our Privacy Policy

We reserve the right to update this Privacy Policy and Cookies Statement. Please review this page regularly to stay informed.